Facilities Management
Work Order Management for Facilities Management
HighGround Work Order Management was designed to streamline the process of creating, assigning and completing work orders. The system is an easy-to-use web based application which utilizes wireless mobile computers to allow technicians to identify work to be done and complete work orders in the field.
The software is used by clients nationwide as a way to centralize corrective and preventative maintenance needs, schedule tasks to be completed, and report on the completion of work.
Maintaining accurate information about repairs made helps to increase accountability and gives managers better visibility into asset utilization.
From a cost perspective, the system allows management to easily review asset reliability, parts and labor costs and employee performance. Beyond improving data accuracy and accountability, using the software can reduce the amount of effort it takes to manage a paper based work order process by over 50%, saving both time and money.
Organizations including government entities, educational institutions, healthcare facilities and product manufacturers use the system to better handle facilities management and manage equipment.
Whether doing basic facility repair or handling complex preventative maintenance schedules, the HighGround Work Order Management helps to optimize the process of maintaining the assets that keep an organization running.
Using the System
HighGround Work Order Management handles the full life cycle of a work order from a work order request, to assignment, to completion, notification and follow on reporting.
Work order requests can be generated either ad hoc or by a user or automatically as part of a
preventative maintenance schedule. Work can then be assigned manually by a supervisor or automatically based on the type of work to be done, employee credentials and availability.
Technicians can review work orders assigned to them on a PC work station or by downloading a list of prioritized work orders to a mobile computer. As work is completed, hours worked and parts used can be recorded to provide for internal reporting or client billing.
Features
WORK ORDER ASSIGNMENT
Create and assign work orders from preventative maintenance or corrective order requests and assign them to technicians based on location, priority, type of work, or availability.
MOBILE WORKFORCE
Allow technicians to receive and update work order real time using mobile computers that track items and labor needed to complete a work order. Data is transmitted wirelessly to keep information current.
ASSET LIFE CYCLE
Maintain a comprehensive audit history of all work performed on an asset including technicians who performed work, the amount of time spent on maintenance and items used to make repairs.
WORK SCHEDULING
During the assignment process, work orders can be prioritized and assigned to technicians based on availability in their schedules. Schedules can be used to view all work orders to be completed or view an specific technicians work load.
INVENTORY TRACKING
Using the purchasing features in the systems, items are received into inventory. When items are used in work orders, inventory is relieved. Cycle and physical inventory counts keep item quantities up to date.
FLEXIBLE REPORTING
Comprehensive reporting options allow management to review open work requests, open and completed work orders, items that need to be reordered and asset repair history
